Verification email hasn't arrived
If you don’t receive our verification email when you are trying to sign up or sign in, please do the following:
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Check you have a good internet connection on your phone, and that it is not in flight mode.
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Refresh your inbox and check your spam / junk folder.
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Check that you spelt your email address correctly. On the confirmation screen, we display the email address that we sent the verification email to. If there’s a misspelling, go back and retry sending the verification email again. Be aware that the links in any previous verification emails will expire, so make sure you use the link in the most recent email from us.
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If you are using a business email address, sometimes our emails may be blocked because of the email filtering policy that your company adopts. Please try signing up using a personal email address, such as gmail, yahoo, hotmail, icloud etc.
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Do you have a free.fr or orange.fr email address? We have a persistent issue with our sign up/ sign in emails being blocked, despite our efforts to resolve this. Please try again using an alternative email address.
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If you are using a personal email address and our email isn't coming through, please add 'noreply@hoolan.app' to your list of safe senders and try sign up again.
If you're still not having any luck then please email contact@hoolan.app and we will get back to you as soon as possible.