Verification email hasn't arrived
If you don’t receive our verification email when you are trying to sign up or sign in, please do the following:
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Check you have a good internet connection on your phone, and that it is not in flight mode.
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Refresh your inbox and check your spam / junk folder.
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Check that you spelt your email address correctly. On the confirmation screen, we display the email address that we sent the verification email to. If there’s a misspelling, go back and retry sending the verification email again.​ Be aware that the links in any previous verification emails will expire, so make sure you use the link in the most recent email from us.
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If you are using a business email address, sometimes our emails may be blocked because of the email filtering policy that your company adopts. Please try signing up using a personal email address, such as gmail, yahoo, hotmail, icloud etc.
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If you are using a personal email address and our email isn't coming through, please add 'noreply@hoolan.app' to your list of safe senders and try sign up again.
If you're still not having any luck then please email contact@hoolan.app and we will get back to you as soon as possible.