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Link in verification email not working

The link in the Hoolan's verification email should take you directly to the Hoolan App for you to complete the sign up process.  If this doesn't happen, it is because your phone has 'forgotten' how to handle deep links.

Here are some steps to take to fix the issue - we advise that you test the link again after trying each step: 
 

  1. Make sure you are opening the verification email (and tapping the link) on the device where you have the Hoolan app installed.
     

  2. Power your device off and on again. When phones 'forget' how to handle deep links from apps, a restart normally resolves this.
     

  3. Clear your browser cache:

    iPhone + Safari: Settings > Scroll down and tap Safari > Tap Clear History and Website Data > Confirm

    iPhone + Chrome: Open Chrome > Tap the 3 dots (bottom right) > Settings > Privacy > Clear Browsing Data > Select Cached Images and Files >Tap Clear Browsing Data

    Android + Chrome: Open Chrome > Tap the 3 dots (top right) > Settings > Privacy and Security > Clear Browsing Data > Select Cached images and files > Clear data

    Android + Samsung Internet: Settings> Apps > Samsung Internet > Storage > Clear Cache
     

  4. Sometimes, less popular mail apps don’t fully support deep links. Depending on your device, try opening the authentication email and tapping on the sign in link by using either the Apple Mail or Gmail apps. If using one of these apps is a pain, try copying the sign in link (long press and select copy) and paste it into the notes app on your phone, then tap on it from within the notes app.
     

  5. Depending on your device, try setting your default browser to either Safari or Chrome. Sometimes the less popular browsers don’t always handle deep links correctly.  You can update your default browser on your phone by going to: settings > Apps > Default Apps > Default Browser.
     

  6. Try long pressing the link in the email and a menu will pop up allowing you to select 'Open in Hoolan'.
     

  7. If all else fails, uninstall Hoolan from your watch and phone, power them off and on again, then try again.
     

If you're still having trouble, please email us at contact@hoolan.app and we will get back to you as soon as possible.​

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